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Privacy policy

Introduction

As a responsible business, Norwegian Air Shuttle ASA (”Norwegian”) emphasizes that the handling of your personal data is done in a safe and secure manner, in accordance with the Personal Data Act. You will find the address of the Company at the bottom of this document.

This Privacy Policy applies to the website norwegianreward.com ("Website") and Norwegian Reward’s other distribution channels.

Gathering and use of personal information

We record personal information you give us, which is necessary to complete our contractual obligations to you in accordance with legal requirements, as well as information about your use of the services.

When necessary, forwarding the information to Norwegian’s representative offices, associated companies or agents, in Norway or abroad, may be required.

Your personal information may also be disclosed to others when this is legally required, or when it is necessary to protect and defend Norwegian as a company, its rights, employees, customers or the general public. In such cases, the third party will only have access to the specific information they require.

Norwegian collects certain information about your computer hardware and software. This information is used to operate the service, to maintain the quality of the service and to provide general statistics regarding the use of the Website.

Norwegian also collects information about which pages our customers visit within the Website. This site visitation data may be linked to the customer's personal profile if the customer is logged in, or by following links in messages from Norwegian. Norwegian does this to understand the customer’s requirements better, and further develop and customize the services.

Your personal information will only be used for other purposes or disclosed to third parties when you agree to this, or when it is necessary for us to be able to carry out our obligations to you.

”Your profile”

If you voluntarily choose to register a personal profile on the Website - norwegianreward.com, and sign up for a newsletter, you will be able to see the personal information stored in "your profile". If you wish to edit or remove personal Information, you should log in to norwegian.com. You will be asked to enter a username and password before gaining access to this information.

Access

You have the right to request access to the personal information stored by Norwegian. Such a request for access may be made by contacting us as described below. You can gain access to the personal information stored in "your profile" by logging in as described above.

Removal

You have the right to demand that Norwegian remove your personal data once the information is no longer necessary for Norwegian to keep, unless Norwegian is legally obliged to keep the information. Norwegian will also on its own initiative remove personal information when it is no longer required.

A request for the removal of personal information may be made by contacting us as described below.

Security of personal information

Norwegian uses several security technologies to protect the personal information from unauthorized access, use or disclosure. For instance, we store the personal information you provide on servers with limited access located in supervised facilities. When we transfer sensitive information (such as personal data) on the Internet, we protect it using encryption, including the SSL protocol (Secure Socket Layer).

Use of cookies

We use cookies on Norwegianreward.com. Cookies are data supplied by Norwegianreward.com and stored locally on your computer (in your browser). These are used for the following purposes:

Required functionality of the site

The Website uses cookies when you log in. This means that you will not be able to log in to the Website if you do not accept cookies in your browser. We also use other functional cookies that affect your experience of the Website.

Web analytics and statistics

The Website uses cookies to collect non-personal information of user’s behavioral patterns and conduct tests and experiments on user behavior. We do this to provide a better experience, identify preferences, diagnose technical issues, analyze trends and to improve our website. We use, among others, Google Analytics and Hotjar for this.

Targeted advertising

This Website uses cookies for targeted advertising on the Internet. We also allow third-party cookies from partners in Norwegian Reward. This applies only to partners that are at any time visible in the Partners section on Norwegianreward.com. The purpose of this is targeted advertising from Norwegian Reward and our partners. We use, among others, Google Analytics / Adwords and DoubleClick for "Display Advertising" and "Remarketing". If you do not want this, you may change your settings on this site: https://www.google.com/settings/ads

If you choose to not have your browser accept cookies from the Website, you will be able to view the text on the screen, but the service will not be tailored to your requirements, and some features may not work optimally.

Contact

If you wish to contact us to find out what personal information we hold, or to correct errors or ask for information to be removed, please contact us via e-mail or send a letter to the address below with a copy of your proof of identity (driver's license and/or passport):

Norwegian Air Shuttle ASA
PO Box 115
1330 Fornebu
Norway

Effective date - and information on changes

This Privacy policy is effective from 16 September 2015 and replaces all prior privacy policies. We always publish the latest and prevailing policies on our websites. If we make changes, we publish a revised policy with a new effective date.