Terms and Conditions for Family Account

Family Account is a feature provided to members who wish to collect family members' earned CashPoints in one account. This makes it easier to use the Family’s earned CashPoints when booking tickets at Norwegian.com.

Please read the following terms and conditions carefully before joining a Family Account. By starting and/or participating in a Family Account, you acknowledge and agree to these terms and conditions.

Terms and conditions for Family Account is a supplement to the existing terms and conditions for Norwegian Reward as well as Norwegian Air Shuttle’s privacy policy which all members accept by joining the program. By creating a Family Account, or accepting to join a Family Account, the member accepts the terms and conditions for Norwegian Reward, Norwegian Air Shuttle’s privacy policy and terms and conditions for Family Account.

These terms (which incorporate by reference Norwegian's legal terms located at Norwegian's legal terms, including, without limitation, the Norwegian privacy policy and Norwegian Reward terms and conditions), shall govern your participation in the Norwegian Reward program in all respects; and the decisions of Norwegian Air Shuttle, which are final and binding in all respects.

 

1. General conditions

All earned CashPoints are transferred from the member to the Family Account by creation of a Family Account or acceptance of an invitation to a Family Account.
CashPoints earned by the member while being part of a Family Account are transferred to the Family Account. Any transfer of CashPoints from the member’s individual Account to a Family Account is non-refundable and irreversible.

By joining or creating a Family Account, the member accepts being part of the Family Account for at least three (3) months. A member can only be part of one (1) Family Account. With reference to Norwegian Reward terms and conditions, a membership in Norwegian Reward is personal and granted to only one person per membership number and only physical persons can become members. A person is not allowed to have more than one member profile.

All members of a Family Account can redeem CashPoints, but only the Head of the Family Account can remove participating members redemption access on norwegianreward.com.

The member’s Rewards and registered flights will not be affected when joining a Family Account. The member will keep the registered flights and earned Rewards as individual benefits.

A Family Account can consist of up to seven Norwegian Reward members, where at least one (1) adult is aged eighteen (18) years or older.

There must be at least two (2) individuals in a Family Account.

Members may use Family Account for personal purposes only and not for any business, commercial or other use. 

 

2. Creation of a Family Account

2.1. Head of Family Account

The member who starts a Family Account is automatically registered as Head of the Family Account (“Head of Family Account”).  
The Head of Family Account:

  • Can control the Family Account, both in terms of redeeming CashPoints from the Family Account and grant/revoke other members of the Family Account rights to redeem CashPoints from the Family Account. 
  • Can redeem CashPoints from the Family Account without the permission of family members. 
  • Can remove any member from the Family Account at any time, and all CashPoints will remain in the Family Account. 
  • Will keep registered flights and granted Rewards as a personal benefit. 
  • Will only have access to transaction details from his or her own member profile and not other members of the Family Account.  
  • If the Head of Family Account wishes to leave the Family Account or terminate his or her Norwegian Reward membership, another member of the Family Account must be appointed as Head of Family Account. When surrendering the role as Head of Family Account, existing CashPoints will remain in the Family Account and may not be transferred back to a personal account. 

2.2. Member of Family Account

Members who accept an invitation to join a Family Account are considered to be members of the Family Account. By acceptance of a Family Account invitation the member accepts the following: 

  • All CashPoints on the member’s account are transferred to the Family Account
  • The rights to redeem CashPoints from the Family Account is granted by the Head of Family Account. If the Head of Family Account does not grant this right, the member of the Family Account does not have the redemption rights of CashPoints.  
  • If the member leaves a Family Account or the Head of Family Account removes you from the Family Account, your CashPoints will remain in the Family Account. CashPoints will not be transferred back to your personal account. 
  • The member will keep registered flights and granted Rewards as a personal benefit. 
  • The member will only have access to his or her own transaction details from his or her own member profile, not other members of the Family Account.  

2.3. How to create a Family Account 

To start a Family Account, you must be eighteen (18) years of age or older. By starting a Family Account, you are considered the Head of Family Account. The Head of Family Account may invite up to six other members into the Family Account. A Norwegian Reward member who is invited to join the Family Account must accept the invitation by logging into his or her Norwegian Reward Account, completing the electronic registration process and entering all required information. If the Head of Family Account invites a Norwegian Reward member who is under the age of thirteen (13) to join a Family Account, that child's parent or guardian must access the child's Norwegian Reward account online to accept on his or her behalf.

As soon as one (1) Norwegian Reward member accepts the invitation from the Head of Family Account to join the Family Account, the minimum number of Family Account members has been satisfied, and the Family Account is officially created.

 

3. Other Norwegian Reward bonus offers

Your eligibility for Norwegian Reward bonuses, such as Rewards, or offers, is based solely on your individual actions. With this we mean your travel, use of Norwegian Reward partners, participation in games or other program-related activity in which a member may partake. CashPoints in a Family Account that are earned by other members will not count towards individual bonuses given to members based on their activity within the Norwegian Reward program, such as Rewards.

 

4. Age limit

Norwegian Reward offers creation of Family Accounts to all Norwegian Reward members. Members under the age of eighteen (18) must have acceptance by their parents/guardians before signing up to Norwegian Reward. Children under the age of thirteen (13) can hold a Norwegian Reward membership if the child’s parent or guardian creates their profile and administrates the email connected to the Reward profile. 

 

5. Modifications or cancellation of program or terms

Norwegian reserves the right to modify, suspend or cancel the program and/or these Family Account terms and conditions, in whole or in part, at any time. Any changes Norwegian makes will be effective immediately on the date of notice, which it may give either by posting the new terms on the Norwegian Reward site or by sending notice to members via email. A member’s participation in the program after the date of such notice will be deemed acceptance of such changes. Members should review these Family Account terms and conditions periodically to ensure familiarity with the most current version. Members will be able to tell when the version was last updated by checking the "Last Revised" date at the bottom of these terms. All questions or disputes regarding the program, including, without limitation, those involving eligibility, participation, fraud and abuse, will be resolved by Norwegian, in Norwegian's sole discretion.

All disputes, issues and questions concerning the construction, validity, interpretation and enforceability of these Family terms, or the rights and obligations of the members and Norwegian in connection with the program (whether arising out of contract, tort or otherwise) shall interpreted in accordance with Norwegian laws and regulations. The parties accept Asker and Bærum (Norway) District Court as the exclusive venue for any eventual disputes that may occur during or as a consequence of this agreement.
 

Last revised: 17 July 2017