Contact us

This is Harald. In order for him to help you, please answer the questions below.


Please answer the questions below before contacting us.

If you would like to speak to us, the Norwegian Reward contact centre is available to take your call 7 days a week. International phone numbers are available here.

You can also have a look at our Frequently Asked Questions (FAQ).

Question

I have questions about claiming CashPoints.

Answer

Did you forget to log in when you booked your ticket? You may claim CashPoints up to 30 days after departure. Click here to claim missing CashPoints.

Earning CashPoints on flights is personal, so you are only entitled to earn CashPoints on your own flights. The name on the flight ticket must match the name you have registered in your Norwegian Reward profile.

Question

I'm missing CashPoints from a flight.

Answer

CashPoints are automatically credited your account if your Reward Number was registered at the time of booking. Please check your CashPoint transactions here.

Did you forget to log in when you booked your ticket? You can claim CashPoints up to 30 days after departure. Click here to claim missing CashPoints.

Remember! Earning CashPoints on flights is personal, so you are only entitled to earn CashPoints on your own flights. The name on the flight ticket must match the name you have registered in your Norwegian Reward profile.

Are you still missing CashPoints?
Click here to contact us.