Contact us

Help and Contact graphic


Please answer the questions below before contacting us.

If you would like to speak to us, the Norwegian Reward contact centre is available to take your call 7 days a week. See our international phone numbers.

You can also have a look at our Frequently Asked Questions (FAQ).

Question

I have questions about claiming CashPoints.

Answer

Did you forget to log in when you booked your ticket? You may claim missing CashPoints up to 30 days after departure.

Earning CashPoints on flights is personal, so you are only entitled to earn CashPoints on your own flights. The name on the flight ticket must match the name you have registered in your Norwegian Reward profile.

Question

I'm missing CashPoints from a flight.

Answer

CashPoints are automatically credited your account if your Reward Number was registered at the time of booking. Check your CashPoint transactions.

Did you forget to log in when you booked your ticket? You can claim CashPoints up to 30 days after departure.

Remember! Earning CashPoints on flights is personal, so you are only entitled to earn CashPoints on your own flights. The name on the flight ticket must match the name you have registered in your Norwegian Reward profile.

Are you still missing CashPoints?
Contact us.