Questions about Reward

What is Norwegian Reward?

Norwegian Reward is Norwegian's frequent flyer program. As a member you earn CashPoints on all Norwegian flights, plus a wide selection of hotels and car rentals. So whether you're flying with us, renting a car or staying at your favourite hotel, you'll earn CashPoints every time.

How do I become a member of Norwegian Reward?

You can become a member by creating a profile here or by going to Norwegian.com

Will I receive a membership card?

No. The program is cardless and is connected to your personal profile with Norwegian. As a member you have your own unique Reward Number which you can find by logging into your profile. You can use your Reward Number when booking flights or purchasing products and services from our partners. 

Where can I find my Reward Number?

Your Reward Number can be found in your profile at norwegian.com or norwegianreward.com

Is it possible for children to become members and earn CashPoints?

Children under the age of 12 may sign up for membership in Norwegian Reward with parental consent. All children above the age of 2 may earn CashPoints providing they have a ticket issued in their own name and their own personal Reward Number added to the booking. 

 

Questions about CashPoints

What are CashPoints?

CashPoints is Norwegian's own currency. Your CashPoints can be used to pay for flight tickets (full or partial payment), extra luggage, cancellation insurance, seat reservations or ticket changes via your profile at www.norwegian.com.

Can I add my Reward Number after booking or travelling?

You may claim CashPoints up to 30 days after departure. Click here to claim missing CashPoints.

Earning CashPoints on flights is personal, so you are only entitled to earn CashPoints on your own flights. The name on the flight ticket must match the name you have registered in your Norwegian Reward profile.

How much are CashPoints worth in other currencies?

CashPoints are calculated from the ticket value in NOK where 1 CashPoint = 1 NOK. The value of your CashPoints is based on the current exchange rate. CashPoints are calculated based on the net ticket price (excl. taxes, charges and optional services).

Do I earn CashPoints when booking through a travel agent?

Yes, but you must give your Reward Number (which you can find in your Norwegian profile) to the travel agent prior to booking.

How long are my CashPoints valid for?

​Your CashPoints remain valid until the end of the year you made your purchase + 2 years.

For example, CashPoints for a flight purchased/paid for on 1 September 2016 are valid until 31 December 2018.

Can I use CashPoints to pay for optional services when booking a flight?

Yes, you can use CashPoints to pay for extra luggage, cancellation insurance, seat reservations and ticket changes.

Do I earn CashPoints on all Norwegian tickets?

Yes. You earn CashPoints on all flight tickets with Norwegian, except group bookings. 

Do I earn CashPoints regardless of the currency used when booking?

Yes. You earn CashPoints for all tickets, regardless of the currency used when booking.

Do I earn CashPoints for additional people on my booking?

No. CashPoints are personal. Even if you book for additional people from your own profile you will only earn CashPoints for the ticket reserved in your name. If the additional people have their own Reward Number you can add their Number manually during the booking and they will also earn CashPoints. 

I have upgraded to Premium at the airport, but have not received CashPoints

When upgrading to Premium on our website Norwegian.com, you will earn CashPoints for the net price difference. However, when upgrading at the ticket desk at the airport, a fixed fee will be charged, and CashPoints will not be accumulated.

Do I earn CashPoints on charter tickets?

No, you cannot earn CashPoints on charter tickets. 

I have paid my booking with CashPoints, and not earned any CashPoints

It is not possible to earn CashPoints for travel paid with CashPoints. If the travel is partially paid with CashPoints, you will earn CashPoints for the portion which is paid by credit card.

Can I spend CashPoints/Rewards on my ticket with applied Spanish resident discount or large family discount?

Tickets with resident and/or large family discounts from the Spanish Government are not compatible with spending CashPoints.