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Questions about Reward


What is Norwegian Reward?

Norwegian Reward is Norwegian's loyalty program. As a member you earn CashPoints on all Norwegian flights, plus a wide selection of hotels and car rentals. So whether you're flying with us, renting a car or staying at your favourite hotel, you'll earn CashPoints every time. Get more information on how Norwegian Reward works.

How do I become a member of Norwegian Reward?

You can become a member by creating a profile or by going to Norwegian.com

Will I receive a membership card?

No. The program is cardless and is connected to your personal profile with Norwegian. As a member you have your own unique Reward Number which you can find by logging into your profile. You can use your Reward Number when booking flights or purchasing products and services from our partners. 

Where can I find my Reward Number?

Your Reward Number can be found in your profile at norwegian.com or norwegianreward.com

Is it possible for children to become members and earn CashPoints?

Children under the age of 16 can hold a Norwegian Reward membership if the child’s parent or guardian creates their profile and administers the email connected to the Reward account. All members can earn CashPoints, including infants under 2 years old, provided the net cost of the member’s ticket is more than 0. Find out more about Child Accounts.

 

Questions about CashPoints


What are CashPoints?

CashPoints is Norwegian's own currency. Your CashPoints can be used to pay for flight tickets, extra luggage, cancellation insurance, seat reservations or ticket changes via your profile at www.norwegian.com. Find out more about CashPoints.

What are Norwegian CashPoints worth?

CashPoints are calculated from the ticket value in NOK where 1 CashPoint = 1 NOK. The value of your CashPoints is based on the current exchange rate. CashPoints are calculated based on the net ticket price (excl. taxes, charges and optional services).

Can I add my Reward Number after booking or travelling?

You may claim CashPoints up to 30 days after departure. 

Earning CashPoints on flights is personal, so you are only entitled to earn CashPoints on your own flights. The name on the flight ticket must match the name you have registered in your Norwegian Reward profile.

How can I spend my CashPoints?

You can use your CashPoints to pay for flight tickets and any extras you want to add to your booking. CashPoints cannot be used to pay for taxes and some surcharges. Find out more.

Can I use CashPoints to pay for optional services when booking a flight?

Yes, you can use CashPoints to pay for extra luggage, cancellation insurance, seat reservations, ticket changes and more. 

See all the ways you can spend CashPoints and how to do it.

Do I earn CashPoints when booking through a travel agent?

Yes, but you must give your Reward Number (which you can find in your Norwegian profile) to the travel agent prior to booking.

How long are my CashPoints valid for?

Your CashPoints are valid throughout the year of which you earned them, plus two additional years. 

Example: CashPoints earned on a flight ticket purchased on 1 September 2023 will earn you CashPoints that are valid until 31 December 2025. 

CashPoints received by way of a gift card are valid until the end of the year in which the gift card was purchased + 1 year. 

For members who qualify for the ‘No CashPoint Expiry’ benefit, all CashPoints in your account will have no expiration date as long as you have more than 32 flights within a 12-month period. Once you no longer meet the qualifying number of flights to maintain the benefit, those CashPoints earned will go back to having their usual expiration timeline.   

Check whether your CashPoints are expiring this year in your profile. 

Do I earn CashPoints on all Norwegian tickets?

Yes. You earn CashPoints on all flight tickets with Norwegian, except group bookings. You can also earn CashPoints with our partners.

Do I earn CashPoints regardless of the currency used when booking?

Yes. You earn CashPoints for all tickets, regardless of the currency used when booking.

Do I earn CashPoints for additional people on my booking?

No. CashPoints are personal. Even if you book for additional people from your own profile you will only earn CashPoints for the ticket reserved in your name. If the additional people have their own Reward Number you can add their Number manually during the booking and they will also earn CashPoints. 

Do I earn CashPoints on charter tickets?

No, you cannot earn CashPoints on charter tickets. 

I have paid for my booking with CashPoints, and not earned any CashPoints

If the flight is partially paid with CashPoints, you will earn CashPoints for the portion which is paid by credit or debit card.

Can I spend CashPoints/benefits on my ticket with applied Spanish resident discount or large family discount?

Tickets with resident and/or large family discounts from the Spanish Government are not compatible with spending CashPoints.

Reward Benefits


What are Norwegian Reward’s benefits?

Norwegian Reward’s benefits are designed to give you an even smoother journey, without paying extra. You get a new benefit for every eighth flight you take within 12 months, including stopovers.  

How do I choose a benefit?

You can choose and activate your benefits in your Reward profile

The first benefit you’ll receive is always 2% extra CashPoints. After your next eight flights, you can decide for yourself which benefits you’d like next. Choose from: Free checked baggage, free standard seat reservation, another 2% extra CashPoints (can be selected up to 3 times), free Fast Track, free overhead cabin baggage (subject to available space in the cabin). Pre-selected benefits are automatically activated once you have enough qualifying flights. 

Your activated benefits can be used when you log in and book a flight ticket on Norwegian's website. 

How long is a benefit valid?

Each benefit is available for 12 months from the last time you had enough qualifying flights. 

Can I use my benefits on trips I’ve already booked?

Activated benefits can only be used when you book the flight. 

Which benefits do I get if I am a very frequent flyer?

When you reach 32 flights within 12 months, you’ll get Norwegian Reward Priority. This means you get all the benefits you haven’t already chosen, plus a set of exclusive benefits reserved for our most frequent flyers. Find out more about Norwegian Reward Priority benefits.