CashPoints will be credited to your account up to 14 days after your flight.
Missing CashPoints are typically a result of not adding your Reward Number during the booking or payment process. Alternatively, it could be that the CashPoints are still in the process of being transferred.
You can claim CashPoints up to 30 days after departure.
Earning CashPoints on flights is personal, so you are only entitled to earn CashPoints on your own flights.
If you believe there has been an error, please contact us.