Missing CashPoints Reward eShop

When do I receive my CashPoints?

When you buy something from a retailer, the transaction will appear in your Reward eShop transaction history as ‘Pending’ within 5 working days.

The transaction will be confirmed with the retailer before updating the transaction to ‘Approved’. Most transactions will be approved within 60 days, but some retailers may take up to 120 days, and are subject to the retailer’s terms and conditions.

Once ‘Approved’ the CashPoints will be posted to your Norwegian Reward account within 24 hours.

Why am I missing CashPoints?

Missing CashPoints are typically a result of not adding your Reward Number during the booking or payment process. Alternatively, it could be that the CashPoints are still in the process of being transferred.

I'm still missing CashPoints

If you do not see your CashPoints as pending within 5 days from your purchase date, please contact Reward eShop Support.